Services
Choose
With hundreds of CRMs on the market, finding the right one can be challenging. Let Florescence help you understand what you need, and find the best one for you. We can offer:
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Needs and goals analysis
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Process survey
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CRM Market survey
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Selection report
Build
Implementing a CRM is often trickier than expected. You'll want to make sure your processes are seamless, your data is clean and imported correctly, and other relevant company systems are integrated. Quite a task!
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Florescence can help you lay solid foundations for your CRM journey and can support you with:
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Process alignment
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Data cleansing, preparation, and migration
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Implementation
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Integration
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Reports & dashboards
Succeed
If you feel you could be getting more out of your CRM, you're not alone. A CRM needs constant maintenance and work, and you'll want to focus on the key areas of user adoption, data, and process to make sure you're making the most of it.
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We can help you make your CRM a platform for success, and can support you with:
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Process optimisation
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Data quality
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Integration optimisation
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Data flow integrity
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Reports & dashboards
What is CRM?
A Customer Relationship Management (CRM) system is a system which helps you manage all of your customer interactions. The goal is to help you improve your customer relationships and grow your business.
CRM is typically seen as a tool for sales, but can support many parts of your business, from marketing to customer service. It can also be integrated into other departments like legal and production.
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Companies of any size can benefit from CRM. It helps you keep an eye on your business and focus on the most important part: your customers.